Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse information and data
communication skills to:
articulate information
provide advice and instructions
prepare and compile detailed statements and reports
use questioning and listening skills to understand and resolve issues raised
numeracy skills to analyse, record and store data according to organisational requirements
planning and organising skills to manage own tasks within required timeframes
selfmanagement skills to:
comply with policies and procedures
seek learning and development opportunities.
Required knowledge
information types and their sources
procedures and security measures for accessing, storing, retrieving and sharing data from databases
procedures for use of evidence and contact recording technology
rights of individuals in relation to the conduct of interviews and statement compilation
statutory, regulatory and legislative requirements relating to information collation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information sourcesmay include: | colleagues community groups community leaders crime, accident and incident scenes customers general public individuals information databases local government local media schools specific target groups, in the case of opinion polls and surveys. |
Informationmay include: | addressing public order and general community issues assisting in an investigation details of an incident or medical emergency locating a specific person location of witnesses opinion poll or customer survey progressing and supporting court hearings and matters. |
Recording forms and reportsmay include: | handwritten and electronic pro formas and reporting styles use of organisation’s enterprise information system. |
Organisational requirementsmay include: | accurate complete concise in the correct format legible understandable. |
Analysismay include: | causative or predictive descriptive or explorative quantitative and qualitative or both. |
Analysis methodologymay include: | biographical analysis comparative analysis Delphi technique demographics or geographical analysis historical analysis hypothesis development link analysis scenario generation. |
Analysis processesmay include: | inductive: interpreting raw information identifying trends or patterns and testing them deductive: beginning with a hypotheses and testing it lateral, critical or creative processes using problem-solving techniques and decision making. |
Reduced informationmay include: | charts diagrams lists summaries tables. |
Reduction and description processesmay include: | testing of logical reasoning consideration of balance objectivity critical evaluation of additional information collection. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist